Transfer the idea into a visual format and design the complete workflow using BPM tools. Here, the process is designed to give a clear picture of every event, step, the flow of data, involved stakeholders, and other conditions.  

Deploy the process in a small focus group. Create two or more groups and assign them to different workflows. This way you can check the efficacy of different models and pick the one that fits the organization's needs. Once selected, you can rapidly scale it up across the organization. Use hybrid training methods to train employees and bring them up to speed. 

Establish Key performance indicators (KPI) for each job function and track it using BPM tools. Create an objective within the BPM system and analyze how many employees in a particular department for a specific role were able to accomplish it and if the majority of them are unable to do it then the problem is either with the training or business process.

If a few employees are struggling with it, you can push notifications within the application with guided workflows to ensure that they complete the process the way you intend. You can also measure other indicators too like average session time, task completion rate, and active state within the application. 

Business process creation is not a one-time thing, it is a continuous process. No organization can create a perfect process. Businesses have to refer to reports and generate insights regularly to improve existing processes.

This can help align the business process with the overall strategy of the company to drive desired outcomes and also ensuring higher efficiency and productivity within the workforce. 

More info: telecom sector